How do I make an exchange?

If you bought items from us and you want to exchange them for a different item:

• You are able to do this, however it is a refund and re-order process rather than a regular exchange.
• All product that is sent back to us in its original condition will be refunded. A new order will need to be placed for the new product you are wanting.
• If you would like to place a new order straight away, place the order as normal via the website or you can contact our customer service team on 1800 633 866 and we can place your order for you. You will be charged for the new order at the time the order is placed. You will receive the new order within 7-10 business days (plus processing times) of when you receive the shipping confirmation email.
• At a time that suits you, return the original items with your returns form/proof of purchase/tax invoice that you received with your shipping confirmation email. Please see our Returns page for details.
• Once the product is received and your return is approved, a refund will be processed via your original payment method. We will email you to let you know when the refund has been processed.

All returns for exchange are only valid for 30 calendar days from the date you receive the original order of goods.