How do I return goods?

To return the goods you have purchased either online or through our sales consultants, you must notify us in writing within 48 hours or receiving the goods and then send them back to us within 14 days from the date you received your order. We can only accept goods in original condition with tags attached. You must include a copy of the packing list we sent you as well as the printed, completed Return Request Form (download the form here). Please post the parcel to our Returns Department:

EcoCare Australia Returns
PO Box 478 Belmont WA 6984

We will contact you once your refund has been processed.